Terms and Conditions

Welcome to IVY!

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.ivymechelen.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Delivery time

Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. IVY is not responsible for any delays of your package during delivery, IVY has no control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.


Import Tax

When ordering goods from IVY for international deliveries you may be subject to import duties and/or taxes that apply to your country, IVY is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and IVY  cannot predict the value of what these charges may be.

For further information on custom and excise policies in your country, please contact your local customs office.



Please contact IVY before returning items.

You have ​14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Return to

Onze-Lieve-Vrouwestraat 8
2800 Mechelen

Payment methods

Purchases made through the IVY online store are secured through trusted internet payment processing companies


Lost or damaged items

You understand and agree that IVY shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. IVY will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages



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